those who use the powergate can give me a tip?

[magi1984]

I recently sold a powergate s II got it used and never used.
today I contacted the kind to which I have sold the powergate and says it does not work, says that there are no components inside according to him.
I honestly have never used in reading/writing, I've only connected to the PC and scheduled to see if the PC and the hub

he says that the error of timeout time out

do you have any advice for me about this error?

[msport (exil77grande)]

honestly it seems strange to me but that opened it was wrong,when it was here by me tested and working,tell him to send it to alien and have it checked.

[magi1984]

I know that he was not to open it,already? this ? a point in my favor. My problem ? ke I'm the guy opened a dispute with the claim on paypal to get the render the money, and I don't know how to move. Him in the complaint he has written that has the object open and parts missing...
1 not to open it
2 does not ? a technical alientech to determine if there are missing or no parts.

For me, this wants to be clever, keep the tool and get back your money from paypal, which is obviously the protection of pi? the buyers and sellers

[magi1984]

in the meantime, I called paypal, they told me that for the moment they are only supervising the practice, if, by the expiration date of the dispute is not resolved between private us and the buyer turns it into a claim then they will proceed to evaluate all the data, including the fact that the object has been opened and maybe damaged by the buyer. if you then make the refund to the buyer even if the object ? in the open state, and maybe damaged by him, then in that case, when I return back the goods to my time, I can open a claim for damaged merchandise and does not conform to the original that I sent and then ask for a refund...

tomorrow I call the first alientech to know what kind of error ? the time expired and then I call him to try to understand that he has done

[msport (exil77grande)]

in fact,try to feel alien and understand what is in the erore in the meantime.

[magi1984]

the error refers to the fact that no drivers were installed correctly, and the SW does not detect the powergate.
or he used a wrong version of SW

I called the type and says he uses win7 64bit, I on my PC I have tried and tested with win7 32bit

this afternoon he said that to? a test with win XP and I do? know...wait and see...

[giarras]

magi, I do not think that is missing inside of the components, since you nn to have them removed, what you have said responds to the truth, long ago, a friend of mine had the same problem, solved with the installation correct on win7 32-bit.

[msport (exil77grande)]

at this point, why not enter your pc with team viewer and install it for you for good?

[magi1984]

I've proposed this morning, among other things, the technical alientech they told me that on 64bit just go to the installation folder in C:\, enter in the drivers folder and run the file ftdidriver.exe to start the installation of the driver...
in theory, I should contact him today afternoon, if not I call in the late afternoon to try to resolve

? really annoying that in addition to having sold an object functioning, having suffered a claim on paypal where you risk taking the money from the sale, and I should also slamming to resolve him to a problem, while what if it shrugs... :(

however, the terr? updated, for now thanks to all

[magi1984]

UPDATE

I linked to a little while ago with the teamviewer on the PC of the buyer.
the problem is not ? the powergate, the problem ? that did not install correctly the SW and the error at the end of the installation.
that PC ? an old piece of shit with XP service pack 2
either at the end of the installation and then trying to open the program you get the error "the Application does not properly 0xc0150002"
as a further test, I did connect him to my PC with windows 7, we downloaded the SW and have installed and of course the SW ? open without the slightest problem

Now he has said that it will go? from a friend with another pc and if it fails to install it it takes from me the dispute on paypal
to me is what it pisses me off why? although I have shown that the problem is not ? of the device but ? of his PC and SW installation he still does not want me to remove the dispute
to the point I let up on the bottom, I am sure that with the evidence I have to provide to paypal dispute as to the vincerei I

[giarras]

ahaah...the magi, you could choose a buyer better screen..I'm just kidding,cmq nn you have nothing to fear or to bring it up at the bottom of the dispute,a person well x nn active immediately, the complaint should first make sure that does not depend on factors that are responsible for him,and possibly ask for an explanation from the seller and then but right after in the event of fraud, open a dispute.

[magi1984]

and the error time expired gave why? he saw that the sw was installed, he installed the sw for the powergate old version, and attempting to use the x-communicate with the powergate new version

[magi1984]

the buyer has closed the dispute, I was advised by **** from paypal, and the money from the sale have been unlocked! All ? finished well, was now!

[giarras]

the buyer has closed the dispute, I was advised by **** from paypal, and the money from the sale have been unlocked! All ? finished well, was now!

well the magi are happy x te.

[magi1984]

well as I! Thanks to all of the advice!

[msport (exil77grande)]

great for the best,unfortunately, when one ingorante in the raw material should cpire what it does, and then possibly give the blame to a third party,I often find myself in this situation with customers who know not what they do or do not follow my instructions and then give you the fault resistance other then resolves around with a lot of excuses with santeam viewer.